PRIVACY POLICY

 

This privacy policy sets out the manner in which the company Fair wind d.o.o. collects, processes and protects your personal data as well as the purposes we can use them for and the rights you can exercise in relation to your personal data in accordance with applicable data privacy statutory legislation

General Data Protection Regulation EU 2016/679 (GDPR)
 Act on Implementation of General Data Protection Regulation

 

1. Collecting information about you and use of collected information

1.      Visiting our website

a)      Which personal data are collected?

You can visit the website of the company Fair wind d.o.o. without any commitment to revealing your identity or leaving any kind of your personal data. The following data, which are automatically collected during each visit to the website are not considered to be personal data: type of your web browser, domain name, time of access, address of the website you came from and information about the pages you visited on our website, as well as actions you made during your browsing our website. These data are collected with the help of so-called cookies. Cookies are pieces of information stored on a user’s hard drive for record-keeping purposes. A cookie cannot determine your name, email address, phone number or any other personal information about you, unless you choose to provide that information. Certain data (but not personal data) are also saved in cookies in your web browser.

 Website of the company Fair wind d.o.o. uses Google Analytics to analyse the use of the website. Google Analytics uses cookies to track the visitor's behaviour and experience of the website. This information generated by the cookie about your use of the website is transmitted to Google. This information is then used to evaluate visitor's use of the website and for the compilation of statistical reports on website activity for the purposes of the company Fair wind d.o.o. For more information about the cookies of Google Analytics please visit the link here. To provide website visitors with more choice on how their data are collected by Google Analytics, Google has developed the Google Analytics Opt-out Browser Add-on. The add-on communicates with Google Analytics JavaScript (ga.js) to indicate that information about the visit to the website should not be sent to Google Analytics.

b)      What do we use data for?

We use these data for keeping our statistics about the use of the page so that we could improve the quality of our site. We are pointing out that we do not collect your email address or any other information, which could be personally identifiable.

c)      Where and for how long are data stored?

These data are stored with Google for as long as we choose them to be, and we have chosen the 38 months period in order to be able to make the quality long-term statistical reports. The Google policy on data retention can be found here.

d)      Who do we share data with?

Apart from the company Fair Wind d.o.o., these data are available to Google. As a Data Processor, Google provided a data processing agreement which is available on their own Privacy Compliance website.  Furthermore, you can prohibit Google from collecting and analyzing the cookie-generated data about your use of the website by installing the browser plugin provided on this link.

2. Sending booking enquiry via the online form

a)     Which personal data are collected?

By filling and sending booking enquiry via online booking form at http://croatia-charter.hr/booking, following data about you are collected automatically: time of submitting the for and web browser used to reach the page while the other data such as name and surname, email address, phone number, number of people to be on your charter, selected boat and date, number of weeks,  charter option and your message,  you send by your own discretion.

b)     What do we use these data for?

We use these data in order to send you the offer for our services requested in the enquiry.

c)      Where and for how long are data stored?

These data are stored on the server of our web – hosting service provider and on our office computer for as long as it is needed to maintain contact with you with regard to your enquiry.

d)     Who do we share data with?

We use a third-party web – hosting service provider, CloudAccess.net. As a Data Processor, CloudAccess.net provided a data processing agreement which is available here.

 

3. Completing a reservation

a)     Which personal data are collected?

When you decide to complete your reservation, we will need the following personal information: name and surname, address, contact phone, email address, sailing and VHF radio licenses. We are collecting only the information that we need to complete the procedure of reservation of our services.

By placing the reservation you also agree that prior to check-in or at check-in you will need to present your personal identification documents, i.e. submit your personal data (first and last name, type and number of your personal identification document, sex, state and address of residence, with date of birth and citizenship), all for registry of tourists in the Croatian National Tourist Information System – eVisitor (Sojourn Tax Act, Official Gazette “Narodne novine” 152/08). These data are collected for statistic processing and are used by tourist boards, public authorities and ministries relating to this procedure (Ministry of Tourism and tourist inspections, Ministry of Internal Affairs and Ministry of Finances – Customs authorities).

b)     What do we use data for?

We use the data listed above to provide you with the service you ordered. It is necessary that you are informed in a timely manner about all actions and activities related to that service. In order to do that, we contact you by phone only if we believe that it is at your best interest that the information reaches you as soon as possible, and we send all other information related to your inquiry or booking by email: payment instructions, reminders, invoice, instructions on arriving at our base... In doing so, no promotional or marketing notifications come to your email address, unless you had explicitly requested so during the registration process.

d)     Where and for how long are data stored?

       These data are stored in our office computer and the booking management systems that we use. We shall delete your personal data upon termination of the contractual relationship or no later than these data are needed pursuant to any legal requirements.

        The data submitted to eVisitor are stored in their system for 10 years as specified in their Policy on Collection of Personal Data published here. Each unauthorized use, publication, change, processing, reproduction, distribution, recording or assignment or any other form of unauthorized use of such personal data is strictly prohibited. A complaint in regard to the processing of your personal data may be submitted by email to the Tourist Board of Split: evisitor@visitsplit.com.

e)      Who do we share data with?

        Apart from the data that we are obliged to submit in the Croatian National Tourist Information System – eVisitor, we use third-party booking management systems, which will not use your data for any purpose and will only keep the data in line with our policy on data retention. Here is the list of third-party software providers and data processors:

  • Nausys
  • Booking Manager MMK

 

4. Newsletter

a)     Which personal data are collected?

In case you have given us your consent to receive notifications about our promotional activities, you will share your email address with us. 

b)     What do we use data for?

To send you our marketing campaigns to inform you occasionally about changes in our offer, special rates, upgraded information...and to provide you with all the information about the growth of our site

c)      Where and how long are data stored?

These data are stored on the server of our web – hosting service provider for as long as you don't unsubscribe from our newsletter list by clicking the unsubscribe button in one of the newsletters or by sending us an email on booking@croatia-charter.hr to unsubscribe from our list.

d)     Who do we share data with?

We use a third-party web – hosting service provider, CloudAccess.net, As a Data Processor, CloudAccess.net  provided a data processing agreement which is available here.

 

5. Add Words, Facebook and Instagram

Due to the fact that we use Ad Words, Facebook and Instagram advertising services there are tracking codes installed on our website so that we can manage the effectiveness of these campaigns. We do not store any personal data within this type of tracking.

 

6. Credit card payment safety

When paying online on our web page you are using e-commerce of Zagrebačka banka d.d. (http://www.zaba.hr), an advanced system for secure acceptance of payment cards over the Internet which employs the newest security technologies, such as the Secure Socket Layer (SSL) security protocol with at least 128-bit encryption, as well as other technologies and security procedures designed to protect the privacy of your data. The exchange of confidential data between the online payment system and the authorization centres of credit card companies is done through a Virtual Private Network (VPN), completely protected from unauthorized access.

E-commerce provides complete privacy of your credit card data from the moment when you type them in the e-commerce payment form.

Payment data are forwarded encrypted from your browser to the bank that issued your card. We never come into contact with complete information about your payment card. Isolated core independently transmits and manages sensitive data, keeping them at the same time completely safe.
       The form for registration of payment data is secured with SSL transport code of utmost reliability. When paying with the cards listed in the 3 - D Secure program of your bank the validity of the card and your identity is additionally confirmed using tokens or passwords. e-commerce considers all collected information confidential and treats them accordingly.  Information are used solely for the purposes for which they are intended. Your sensitive data are completely safe, and their privacy is guaranteed by the highest security mechanisms. Only the information essential for performing the task are collected in accordance with prescribed procedures for online payment. Card numbers are not stored in our system.

 

7. Conversion Statement

All payments will be made in Croatian currency. The amount your credit card account will be charged with is obtained through the conversion of the price in Euro into Croatian Kuna according to the current exchange rate of the Croatian National Bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion, there is a possibility of a slight difference from the original price stated on our website or in the contract.

 

8. Security of collected information

The company Fair wind d.o.o. gives a great importance to this statement and we think that the credibility of our business depends on the fact to which extent the company's activity is in accordance with this statement. Therefore, Fair wind d.o.o. takes special care that collected information about the user are safe and protected from loss, changes, unauthorized access or any kind of misuse.

We are not going to use collected information for purposes that are not mentioned in this statement unless it is necessary for the procedure of the realization of the selected service.

The company Fair wind d.o.o. does not sell, trade, rent or give your personal data to third parties except in the following cases:

– If you explicitly and in writing agree to disclose certain confidential data for a particular purpose or to a particular person.

– If the Ministry of the Interior or the competent State Attorney’s Office requires the data for the purposes of carrying out the tasks within their competence.

– If a court, attorneys or a notary public require the data for their proceedings, where the submission of such data is required in writing.

– If the Tax Administration, the Croatian Pension Insurance Institute, and Croatian Health Insurance Institute require the data on the basis of legal obligations that the controller has towards them.

– If we are obliged to submit data to the Ministry of the Sea, Transport and Infrastructure and the Ministry of Tourism.

 

9. Accessing and updating your personal data

You can contact us any time by the email address booking@croatia-charter.hr with the requests to access, correct, amend or delete any personal data we keep about you. This does not include any data we are obliged to keep for administrative, legal or security purposes.

 

10. Changes to our Privacy Policy

From time to time, we may change our Privacy Policy as well as our Disclaimer. We will post those changes on this page and on the Disclaimer page so that our visitors will always be familiar with which information we collect, how we use them, and under what circumstances do we share these information with others.

 

11. Website disclaimer

       The information contained in this website are for general information purposes only. The information are provided by Fair wind d.o.o. and while we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, expressed or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
        Through this website, you are able to link to other websites which are not under the control of Fair wind d.o.o. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
        Every effort is made to keep the website up and running smoothly. However, Fair wind d.o.o. takes no responsibility nor liability if the website being temporarily unavailable due to technical issues beyond our control.

 

12. Your acceptance of these terms

By using this site, you express your consent with the Privacy Policy of the company Fair Wind d.o.o. If you do not agree to this Policy, please do not use our site. Your continuation of the use of the website of the company Fair Wind d.o.o. following the posting of changes to these terms will mean you accept those changes.

Last updated:  28 November 2018